{"id":38879,"date":"2020-10-12T16:20:59","date_gmt":"2020-10-12T16:20:59","guid":{"rendered":"https:\/\/www.compusoftgroup.com\/?page_id=38879"},"modified":"2021-08-18T11:23:43","modified_gmt":"2021-08-18T11:23:43","slug":"presentation-du-nouveau-centre-daide-en-ligne","status":"publish","type":"page","link":"https:\/\/www.compusoftgroup.com\/fr\/presentation-du-nouveau-centre-daide-en-ligne\/","title":{"rendered":"Pr\u00e9sentation du nouveau Centre d\u2019aide en ligne"},"content":{"rendered":"<p>Acc\u00e9dez instantan\u00e9ment de l&rsquo;aide d&rsquo;experts d\u00e8s que vous en avez besoin gr\u00e2ce au nouveau centre d&rsquo;aide en ligne de Winner Design. Avec plus de 350 articles d&rsquo;aide et vid\u00e9os de formation disponibles en ligne, vous pouvez obtenir des r\u00e9ponses \u00e0 vos questions rapidement et facilement, 24 heures sur 24 et 7 jours sur 7. En plus des canaux utilis\u00e9s, vous pouvez nous contacter en cr\u00e9ant des tickets d&rsquo;assistance en ligne, et un sp\u00e9cialiste s&rsquo;occupera de vous.<\/p>\n<p>D\u00e9couvrez comment acc\u00e9der au Centre d&rsquo;aide par le biais de Winner Design et les principes de base de son utilisation dans cette courte vid\u00e9o :<\/p>\n<p><iframe loading=\"lazy\" title=\"Winner Design Help Centre\" src=\"https:\/\/player.vimeo.com\/video\/588796887?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" width=\"600\" height=\"338\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<h2><strong>Utilisateurs actuels<\/strong><\/h2>\n<p>Tous les clients ayant des informations sur le portail client peuvent utiliser le nouveau Help Centre imm\u00e9diatement.<\/p>\n<p>Utilisez les m\u00eames informations de connexion pour acc\u00e9der au nouveau Help Centre.<\/p>\n<p><a class=\"button\" href=\"https:\/\/winnerdesign.support.compusoftgroup.com\/hc\/\" target=\"_blank\" rel=\"noopener noreferrer\">Help Centre &gt;&gt;<\/a><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h2><strong>Nouveaux utilisateurs<\/strong><\/h2>\n<p>De nouveaux utilisateurs peuvent \u00eatre ajout\u00e9s par leurs administrateurs.<\/p>\n<p>Si vous \u00eates administrateur, commencez d\u00e8s aujourd&rsquo;hui \u00e0 ajouter vos coll\u00e8gues pour acc\u00e9der au <strong>Help Centre<\/strong> en suivant les \u00e9tapes suivantes :<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Help-Centre_FR.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Ajouter un nouvel utilisateur &gt;&gt;<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Quand sera-t-il disponible<\/h2>\n<p>Le Centre d\u2019aide est d\u00e9j\u00e0 disponible sur notre site internet et tr\u00e8s bient\u00f4t dans Winner Design version 12<\/p>\n<p>&nbsp;<\/p>\n<h2>Comment acc\u00e9der au Centre d\u2019aide<\/h2>\n<h3><strong>Site internet<\/strong><\/h3>\n<p>Acc\u00e9dez au Centre d\u2019aide \u00e0 partir du bouton Portail client en haut \u00e0 droite de notre site internet.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-38822 size-full\" style=\"font-size: 1rem;\" src=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1.jpg\" alt=\"\" width=\"800\" height=\"361\" srcset=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1.jpg 800w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-300x135.jpg 300w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-768x347.jpg 768w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-100x45.jpg 100w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-45x20.jpg 45w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-156x70.jpg 156w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-720x325.jpg 720w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-280x126.jpg 280w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-580x262.jpg 580w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-260x117.jpg 260w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/Customer-Support-Website2-1-624x282.jpg 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Comment vous en tirerez profit<\/h2>\n<h3>Obtenir des r\u00e9ponses rapides<\/h3>\n<p>Avec plus de 350 articles, FAQ et vid\u00e9os de formation qui peuvent facilement \u00eatre recherch\u00e9s en ligne, vous pouvez obtenir une r\u00e9ponse \u00e0 vos questions rapidement. Les articles mis \u00e0 jour et les FAQ vous fourniront des r\u00e9ponses aux questions courantes et aux nouvelles mises \u00e0 jour de Winner Design. \u00a0Ce contenu est actuellement disponible en anglais, fran\u00e7ais, allemand et espagnol et dans d\u2019autres langues prochainement.<\/p>\n<p>&nbsp;<\/p>\n<h3>Demander de l\u2019aide aux \u00e9quipes du service technique<\/h3>\n<p>Si vous ne trouvez pas la r\u00e9ponse dans nos articles et FAQ, alors vous pouvez obtenir le soutien de nos techniciens en envoyant un ticket de support en ligne. Chaque ticket sera achemin\u00e9 vers un sp\u00e9cialiste et vous contactera d\u00e8s qu\u2019il sera disponible pour vous aide.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Suivre vos tickets de support <\/strong><\/h3>\n<p>Vous pourrez consulter toutes vos questions et vos ouvertures de tickets sur votre propre compte afin que vous puissiez suivre le traitement de votre demande et avoir toutes les mises \u00e0 jour ou r\u00e9ponses de notre service client. Il permettra \u00e9galement d\u2019assurer que n\u2019importe quel technicien de l\u2019\u00e9quipe puisse r\u00e9pondre \u00e0 vos questions rapidement et de fa\u00e7on transparente.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-39017 size-full\" src=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/10\/French-e1602620663556.png\" alt=\"\" width=\"700\" height=\"423\" \/><\/p>\n<h3><strong>Voir les vid\u00e9os de formation en ligne<\/strong><\/h3>\n<p>Que ce soit pour rafra\u00eechir votre m\u00e9moire ou pour aider un nouveau membre de votre \u00e9quipe \u00e0 utiliser Winner Design, vous pouvez maintenant acc\u00e9der \u00e0 des vid\u00e9os de formation en ligne qui fournissent des conseils sur le fonctionnement de nos produits. De nouvelles vid\u00e9os seront cr\u00e9\u00e9es et mises \u00e0 jour en permanence pour vous offrir une plus de vid\u00e9os utiles pour vous et vos \u00e9quipes.<\/p>\n<p>&nbsp;<\/p>\n<h3>Mises \u00e0 jour et installation<\/h3>\n<p>Acc\u00e9dez \u00e0 toutes les informations dont vous avez besoin sur les mises \u00e0 jour en un seul endroit, avec des notes de publication et des articles utiles sur de nouvelles fonctionnalit\u00e9s dans la derni\u00e8re version de Winner Design. Des guides d\u2019installation et des liens sont \u00e9galement disponibles, afin que vous puissiez t\u00e9l\u00e9charger Winner Design et obtenir des conseils sur la fa\u00e7on de le configurer de la meilleure fa\u00e7on.<\/p>\n<p><a class=\"button\" href=\"https:\/\/winnerdesign.support.compusoftgroup.com\/hc\" target=\"_blank\" rel=\"noopener noreferrer\">D\u00e9marrer &gt;&gt;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Acc\u00e9dez instantan\u00e9ment de l&rsquo;aide d&rsquo;experts d\u00e8s que vous en avez besoin gr\u00e2ce au nouveau centre d&rsquo;aide en ligne de Winner Design. Avec plus de 350 articles d&rsquo;aide et vid\u00e9os de formation disponibles en ligne, vous pouvez obtenir des r\u00e9ponses \u00e0 vos questions rapidement et facilement, 24 heures sur 24 et 7 jours sur 7. En [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":38842,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-generic.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-38879","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pr\u00e9sentation du nouveau Centre d\u2019aide en ligne | Compusoft Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.compusoftgroup.com\/fr\/presentation-du-nouveau-centre-daide-en-ligne\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pr\u00e9sentation du nouveau Centre d\u2019aide en ligne\" \/>\n<meta property=\"og:description\" content=\"Acc\u00e9dez instantan\u00e9ment de l&rsquo;aide d&rsquo;experts d\u00e8s que vous en avez besoin gr\u00e2ce au nouveau centre d&rsquo;aide en ligne de Winner Design. 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