Remote Support

Use this button to connect screens when directed by your support representative

Remote Desktop Support

Your web browser will prompt you to run a program called EQ_QS.EXE. Please allow this when prompted.

EXAMPLES of the download prompt:

In Internet Explorer click Run when prompted on a message like this:

Internet Explorer download option

In Chrome click the EQ_CS.EXE icon when you see this at the bottom left:

Chrome download at the bottom left

In Firefox click Save then click the arrow at the top right to see your downloads and click EQ_QS.EXE

Firefox downloads button

For further help please visit our Support Centre to search through help and tips on all areas of EQ.