{"id":24611,"date":"2020-04-17T13:16:03","date_gmt":"2020-04-17T13:16:03","guid":{"rendered":"https:\/\/www.compusoftgroup.com\/creating-an-online-customer-journey\/"},"modified":"2020-09-10T13:56:44","modified_gmt":"2020-09-10T13:56:44","slug":"creating-an-online-customer-journey","status":"publish","type":"page","link":"https:\/\/www.compusoftgroup.com\/en-za\/creating-an-online-customer-journey\/","title":{"rendered":"Creating an online customer journey"},"content":{"rendered":"<h2>A complete online business from start to finish<\/h2>\n<p>Provide a complete online customer journey, connected seamlessly using the free tools you now have available.<\/p>\n<p>During this time it is crucial to be able to provide customers with a way to interact with your business online, from start to finish. This tool enables you too:<\/p>\n<ul>\n<li>Generate new leads and capture your customer&#8217;s ideas and room measurements using Design@Web<\/li>\n<li>Create professional designs and manage projects using Winner Design or Innoplus<\/li>\n<li>Present designs in VR and exchange design amends in a secure online portal<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Promote your business<\/h2>\n<p>Many consumers are taking more interest in upgrading their kitchen or bathroom as they spend more time at home. Design@Web is the perfect tool for them to create their own designs and explore styles and layouts. Promoting this service through digital channels is a great way to generate new business and gather the customer&#8217;s preferred styles and needs.<\/p>\n<p>Social media is a key channel to reach new consumers and the best way to make the most of this is to use images that captivate your customer\u2019s imagination. This could be photos of recent kitchen or bathrooms you have installed or CAD designs you&#8217;ve recently worked on. When sharing these online you can then invite customers to plan their own for free using the online planner.<\/p>\n<p style=\"text-align: left;\">Google Ads is also a great way to reach new customers and you can often <a href=\"https:\/\/ads.google.com\/intl\/en_uk\/lp\/coupons\/\" target=\"_blank\" rel=\"noopener noreferrer\">get \u00a375 credit<\/a> when you start a new account with them.\u00a0Setting up has become even easier, so that you don\u2019t have to be an expert to start this type of advertising. Just remember to keep it targeted to your local region to improve your results.<\/p>\n<p>To help with online advertising, we have created a set of adverts that you can download and use to promote your own service:<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Online-Planner-Ads-EN.zip\" target=\"_blank\" rel=\"noopener noreferrer\">Download online adverts &gt;<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Website \u2013 lead generation<\/h2>\n<p>Generate new leads from your website by adding a link to Design@Web and inviting customers to try their own designs. Linking this to online design galleries or even directly from your homepage will increase the inbound enquiries you receive, as many people look to explore their own designs from home.<\/p>\n<p>Some examples from our customers where this has been most effective is to add a button to the main navigation bar for customers to make their own designs. Many other customers have added it to their main page on kitchens or bathrooms, such as the one in the example below:<\/p>\n<p><a href=\"https:\/\/www.parkerbs.com\/products\/kitchens\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"wp-image-24511 size-full alignnone\" src=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1.png\" alt=\"\" width=\"100%\" srcset=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1.png 1727w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-300x180.png 300w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-1024x613.png 1024w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-768x460.png 768w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-1536x920.png 1536w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-100x60.png 100w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-45x27.png 45w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-156x93.png 156w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-720x431.png 720w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-280x168.png 280w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-580x347.png 580w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-260x156.png 260w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-1076x644.png 1076w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/parkerbs-Example-1-624x374.png 624w\" sizes=\"(max-width: 1727px) 100vw, 1727px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Room Measurements<\/h2>\n<p>Getting accurate room measurements remotely isn\u2019t always easy but by providing customers with a link to Design@Web, they can add them directly into the planner, so that you have a more accurate plan to work from straight away.<\/p>\n<p>To ensure customers provide the most accurate measurements, we would recommend providing a measurement guide that covers the basics, such as:<\/p>\n<ul>\n<li>Marking and measuring where the windows and doors are and the way they open<\/li>\n<li>Add in electrical and plumbing points<\/li>\n<li>Mark out where fixed objects, such as boilers, radiators or boxed in pipes are<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"importing\">Importing plans from Design@Web<\/h2>\n<p>The great benefit of Design@Web is that you can import the plans directly into Winner Design or Innoplus, so that you can take their initial ideas and create a professional design that brings their ideas to life.<\/p>\n<p>Follow the steps on these videos or download our guides on how to do this:<\/p>\n<p><strong>Winner Design<\/strong><\/p>\n<div style=\"padding: 56.25% 0 0 0; position: relative;\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" src=\"https:\/\/player.vimeo.com\/video\/408393171?color=009b3a&amp;title=0&amp;byline=0&amp;portrait=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/DesignatWebtoWinnerDesign_En.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download guide to importing<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Innoplus<\/strong><\/p>\n<div style=\"padding: 56.25% 0 0 0; position: relative;\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" src=\"https:\/\/player.vimeo.com\/video\/408392519?color=009b3a&amp;title=0&amp;byline=0&amp;portrait=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/DesignatWebtoInnoplus_En.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download guide to importing<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Present online<\/h2>\n<p><span style=\"font-size: 1rem;\">Presenting your plans for the first time can be done using video-conferencing technology, so that you can still present and talk through all of the features of the design that make it stand out<\/span><span style=\"font-size: 1rem;\">.<\/span><\/p>\n<p>Free options are available that will give you a great service when doing 1:1 presentations, such as:<\/p>\n<ul>\n<li><a href=\"https:\/\/hangouts.google.com\/\">Google Hangouts<\/a><\/li>\n<li><a href=\"https:\/\/www.skype.com\/en\/\">Skype<\/a><\/li>\n<li><a href=\"https:\/\/zoom.us\/\">Zoom<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Sharing designs with customers<\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-22269 size-full\" src=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online.jpg\" alt=\"\" width=\"100%\" srcset=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online.jpg 2560w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-300x141.jpg 300w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-1024x480.jpg 1024w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-768x360.jpg 768w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-1536x720.jpg 1536w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-2048x960.jpg 2048w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-1920x900.jpg 1920w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-100x47.jpg 100w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-45x21.jpg 45w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-156x73.jpg 156w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-720x338.jpg 720w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-280x131.jpg 280w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-580x272.jpg 580w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-260x122.jpg 260w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-1076x504.jpg 1076w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/03\/Kitchen-Bathroom-Virtual-Showroom-Online-624x293.jpg 624w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p>Bring designs to life for your customers by sharing the 360 views and photo-realistic renders through Showcase 360. Customers can then take a virtual step into their new dream room using either a virtual headset or simply by moving their mobile to explore from their own home. You can even send them a cardboard headset with your own company branding for them to get the full VR experience.<\/p>\n<p>Using the notes and chat function, the customer can then send back their change requests allowing you to respond directly in the same online portal with updated designs. Moving the customer to the final designs and the all-important sale!<\/p>\n<p>For Winner Design, see our video tutorials on how to make use of these functions:<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/en-za\/showcase-360-collaborate-tutorials\/\" target=\"_blank\" rel=\"noopener noreferrer\">See online tutorials<\/a><\/p>\n<p>You can also get these tips in our guides for both Innoplus and Winner Design:<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Showcase-360-User-guide-EN.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Winner Design Guide<\/a><\/p>\n<p><a class=\"button\" href=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Showcase-360-Innoplus-EN.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Innoplus Guide<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Word of mouth through social media<\/h2>\n<p>The journey comes full-circle, as your customers can share their designs using the embedded social share buttons in Showcase 360 to send to their friends and family on social media.<\/p>\n<p>You can also do the same, sending the designs to your own social media network and asking customers if they would like to create their own designs on Design@Web.<\/p>\n<p><a href=\"https:\/\/cscloudservices.online\/cloud\/ccs\/?token=0C94A907-E838-419A-A363-FAB2DF4D39E6&amp;ts=1587134934570&amp;vs=1587134934618#planung\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone wp-image-24530 size-full\" src=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196.jpg\" alt=\"\" width=\"100%\" srcset=\"https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196.jpg 1720w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-300x153.jpg 300w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-1024x522.jpg 1024w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-768x392.jpg 768w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-1536x783.jpg 1536w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-100x51.jpg 100w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-45x23.jpg 45w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-156x80.jpg 156w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-720x367.jpg 720w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-280x143.jpg 280w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-580x296.jpg 580w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-260x133.jpg 260w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-1076x549.jpg 1076w, https:\/\/www.compusoftgroup.com\/wp-content\/uploads\/2020\/04\/Share-social-Showcase-360-2-e1587552459196-624x318.jpg 624w\" sizes=\"(max-width: 1720px) 100vw, 1720px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A complete online business from start to finish Provide a complete online customer journey, connected seamlessly using the free tools you now have available. During this time it is crucial to be able to provide customers with a way to interact with your business online, from start to finish. This tool enables you too: Generate [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":26313,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-generic.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-24611","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Creating an online customer journey | Compusoft Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.compusoftgroup.com\/en-za\/creating-an-online-customer-journey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating an online customer journey\" \/>\n<meta property=\"og:description\" content=\"A complete online business from start to finish Provide a complete online customer journey, connected seamlessly using the free tools you now have available. 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