Many of our competitors have tried to set up a service network by organising agents and distributors, because doing so is significantly less expensive and less risky than building their own service organisation.
By working exclusively with their subsidiaries, Compusoft are going against the flow. The greatest advantage of our approach is that we have greater control over customer communication and service. After all, guaranteeing high standards of service provision is easier when you work with your own people.
Compusoft spend 3% of their annual turnover on the training and education of their own employees. It goes without saying that agents and distributors are not inclined to make investments like this, since they are dependent on the supplier, who can suddenly terminate their distribution agreement.
The facts prove that these investments in our people pay off: Thanks to our training programs, we create professionals with ever improving know-how and skills, which only results in better service.
This is especially important for manufacturers and for key accounts that are active in various, or even in all, European countries.
Instead of working with different software suppliers in each country and, as a result, having to utilise a variety of communication strategies, just make one agreement with Compusoft Management and in no time all your European dealers will be served by the same company. The benefits of a solution like this are myriad.
Manufacturers catalogues’ (sales manuals) are registered by Compusoft in eleven languages and are simultaneously distributed throughout Europe (an impossible feat when working with various distributors in different countries). And, thanks to this structure, Compusoft can guarantee in writing the delivery times for these catalogues.
Please do not hesitate to check if your catalogues are currently included in our library.
Every professional knows that setting up good communication with suppliers takes time. But once you have finally built up a good relationship, what happens if your contact person suddenly moves on? Well, with Compusoft, you won’t have this problem. Most of our key team members stay with the company, because they are shareholders and staunch believers in our success story.